Last revised on November 19 2023
This privacy policy (the “Policy” or the "Privacy Policy”) describes how Arkan Al-Tadrib collects, uses, consults or otherwise processes an individual's Personal Data. For the purposes of this policy, "Arkan Al-Tadrib" refers to the platform powered by Al-Hekma Labs for multimedia production, registration number in Egypt, email address verify@training.alhekmalabs.net.com. In all cases described in this Policy, Arkan Al-Tadrib will process your personal data as a data Controller.
We are committed to protecting the privacy of our users and customers. This Privacy Policy is especially directed at:
This Privacy Policy is intended to inform you how we gather, define, and use information that could identify you, such as your name, email address, address, other contact details, online identifiers or other information that you provide to us when using our websites or when relying on our services. Please take a moment to read this Privacy Policy carefully.
This policy includes a description of your data protection rights, including a right to object to some of the processing activities we carry out.
If you have general questions about your account or how to contact Customer Service for assistance, please send us an email at verify@training.alhekmalabs.net.com.
For questions specifically about this Privacy Policy or use of your personal information please contact us also by by mail at : verify@training.alhekmalabs.net.com.
Please note that if you contact us to assist you, for your safety and ours we may need to authenticate your identity before fulfilling your request.
The purpose of the Website is to create an online community of professionals involved in the eLearning industry who would like to publish and/or assess content.
As part of our effort to create this online community, we receive and store information about you such as:
a) Personal Information
Content published on Arkan Al-Tadrib is accessible by all visitors. However, certain Arkan Al-Tadrib features and services may require registration. Users may register (“sign-up”) on-site (for example, at https://training.alhekmalabs.net/register). Upon signing-up, an account is created for the user (“Account”). Users who sign-up on-site are required to confirm their registration by clicking on an activation link which is sent to them via email. All active user accounts have the capability to sign up for courses and contact trainers and institutions. Users can gain more capabilities by going through appropriate processes (for example, purchasing a SAAS pack, or a subscription to access more content).
Users are required to provide part or all of the following information below, depending on the features or services they wish to access :
Once you complete activation, and you will be able to create your profile (“Profile”).
You may be required to provide us with additional information and consent to our terms as described TOS and Privacy Policy.
b) Other Information
User Contributions
Because we seek to create a vibrant eLearning community, there may be opportunities for you to provide information to be published or displayed on public areas of our platform, or transmitted to other users of the Website or third parties (collectively, "Contributions"). Such Contributions are posted on our platform or transmitted to us and others at your own risk. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your Contributions. Therefore, we cannot and do not guarantee that your Contributions will not be viewed by unauthorized persons.
User profiles are public by default, to ensure that articles or blog and forum posts are properly attributed to their copyright owners, we require that authors and contributors agree to have a public profile in order for their content to be published. It’s your choice whether to include sensitive information on your profile. You should not add personal data to your profile that you would not want to be publicly available.
Non-personal information
We automatically track and collect certain non-personal information such as Website navigation data, Internet Protocol (“IP”) addresses, timestamps and URLs. We use this information to do internal research on our users’ demographics, interest, and behavior to better understand, protect and serve you and our eLearning community.
Correspondence information
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on our Website, we may store such information on our servers.
Payment Information
To protect you against fraud, unauthorized transactions (such as money laundering), claims and other liabilities, we only collect an identification number and order details which enable us to match each user to the payments he makes. We do not collect credit card information.
We may use your information to provide, analyse, administer, enhance and personalize our services and marketing efforts, to process your registration, your orders and your payments and to communicate with you on these and other topics. For example, we use information to :
1. We may use your Information in order to resolve disputes; troubleshoot problems; help promote safe matching; collect fees owed; measure consumer interest in Services; inform you about offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our TOS; and as otherwise described to you at the time of collection. We may compare and review your Business Information for errors, omissions and for accuracy.
2. We may use your e-mail to send you system e-mails about the functionality of our platform that you cannot opt out from and you will have to receive if you want to use our Website. If you want to stop receiving our system e-mails, you will have to de-activate your Account by contacting support.
3. We may use your e-mail associated with your Account in order to send you newsletters and promotions in conjunction with your use of our Services. If you do not wish to receive newsletters you may unsubscribe by clicking the unsubscription link in the newsletter e-mail. We may also send you newsletters which include third party’s offers. If you do not wish to receive these third party offers, you may unsubscribe by clicking the unsubscription link in the newsletter e-mail.
4. We may use your Business Information in order to provide benchmark analysis and aggregate statistics. This particular Business Information will be anonymized, will not contain personal identification and will not be transferred or sold to third parties in any way or format that identifies you.
5. We may use Website navigation data to operate and improve the platform. We may also use Website navigation data alone or in combination with your Business Information to provide aggregated information about elearning industry.
6. We may collect the IP Addresses to track when you use our platform. We may use IP Addresses to monitor the regions from which you navigate our platform and sign-up to use our Services. Your IP-address is also registered for statistical purposes and to better our advertising and layout of the Website. In specific, we may use your IP Addresses for the following reasons:
a. Send the most appropriate advertising based on geographic area or information derived from your IP address. Many IP addresses are commonly associated with Internet service providers, universities, or major corporations in specific regions or localities. Aggregate information derived from IP addresses may also be reported to advertisers.
b. Estimate the total number of Internet users visiting our platform from specific countries or regions of the world.
c. Assist third party advertisers to track effectiveness of the promotions they run on our platform, visits to and business at third party's websites.
7. We do not transfer, sell or rent your Business Information to third parties for their marketing purposes other than what is stated in this Privacy Policy. We request only the information that we may need to operate our Services and improve our platform’s user experience. We do not use your Information to create any advertising creative.
Use of Business Information by other third parties
1. We may partner with third-party advertising networks to either display advertising on our Website or to manage our advertising on other Websites. These ad network partners do not collect and do not have access to any Information. They may, however, anonymously track your internet usage by various means, for example, through the use of cookies.
2. We make reasonable efforts to make sure that our users, who use our Services, will use the information available to them solely for eLearning-related purposes. However, we cannot control their use of that information outside this scope and we are not responsible for such unauthorized uses.
3. Arkan Al-Tadrib reserves its right to share your Information with a third party in case of sale merger, control changes, reorganization or liquidation of the platform. All actions will naturally be completed in compliance with applicable laws of personal data and privacy.
Our legal basis for collecting and using the personal information described in this Privacy Policy will depend on the personal information concerned and the specific context in which we collect and use it. We will normally collect personal information from you where we need the personal information to perform a contract with you (for example to provide our services to you), where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms (for example our direct marketing activities in accordance with your preferences), or where we have your consent to do so (for example, for you to participate in specific surveys and focus groups).
In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person (for example to prevent payment fraud or confirm your identity).
For questions about our use of your personal information (including legal basis and transfer mechanisms we rely on) please contact our support.
We use reasonable administrative, logical, physical and managerial measures to safeguard your personal information against loss, theft and unauthorised access, use and modification. These measures are designed to provide a level of security appropriate to the risks of processing your personal information. Indicatively :
1. All our employees, independent contractors and agents have executed non-disclosure agreements, which provide explicit confidentiality protections. Any employee, independent contractor or agent who violates such privacy and/or security policies is subject to possible termination and civil and/or criminal prosecution.
2. We do not make any of your Information available to third parties for their marketing purposes. the platform runs on individual servers and no data given or collected is shared with other social media platforms.
If however, we share your Information with third parties, we may notify you. Please note that no transmission over the internet can guarantee confidentiality and non-disclosure, and as such, you transmit at your own risk.
3. We do not tolerate Spam. To report spam happening on the platform, please contact our support. You may not use our communication tools to send spam or otherwise send content that would violate our TOS. We may check for spam, viruses, phishing attacks and other malicious activity or illegal or prohibited content, but we will not permanently store messages sent through these tools.
4. Arkan AL-Tadrib does its utmost to secure communications and data storage in order to protect confidentiality of your Information against loss and interception by third parties. However, it is important to know that there is no zero-risk against loss or interception by others of your Information. You are responsible for maintaining the security and confidentiality of your Account’s username and password.
We save your Information in our database in order to improve our platform’s and user experience and in accordance with our TOS. If you wish that your Business Information be permanently deleted from our database when you stop using our Services, please notify our support.
Once you have provided your Personal Data, you have several rights, which you can in principle exercise free of charge, subject to statutory exceptions. These rights may be limited, for example if fulfilling your request would reveal Personal Data about another person, or if you ask us to delete information which we are required by law to keep or have compelling legitimate interests in keeping. To exercise any of your rights, you can file a request to our support.
Should you have unresolved concerns, you have the right to lodge a complaint with a Supervisory Authority where you live or where you believe a breach may have occurred. We encourage you to come to us in the first instance but, to the extent that this right applies to you, you are entitled to complain directly to the relevant Supervisory Authority.
1. Right to withdraw consent
Wherever we rely on your consent, you will be able to withdraw that consent at any time you choose and at your own initiative by logging into your account on our platform (if you have one) or by contacting our support. The withdrawal of your consent will not affect the lawfulness of the collection and processing of your data based on your consent up until the moment where you withdraw your consent.
2. Right to access and rectify your data
You have the right to access, review, and rectify your Personal Data. You may be entitled to ask us for a copy of your information, to review or correct it if you wish to rectify any information like your name, email address, passwords and/or any other preferences, you can easily do so by logging into your account on our platform (if you have one) or by contacting our support. You may also request a copy of the Personal Data processed as described in this Privacy Policy.
3. Right to erasure
You have the right to erasure of your Personal Data processed by us as described in this Privacy Policy in case it is no longer needed for the purposes for which the Personal Data was initially collected or processed or in the event you have withdrawn your consent or objected to processing as described in this Privacy Policy and no other legal ground for processing applies. Should you wish to have your Personal Data erased, please file a request here to our support.
4. Right to restriction of processing
Under certain circumstances, you may ask us to restrict the processing of your Personal Data. This is for example the case when you contest the accuracy of your Personal Data. In such event, we will restrict the processing until we can verify the accuracy of your data. Should you wish to have your Personal Data restricted, please file a request to our support.
5. Right to object to processing
Under certain circumstances you may object to the processing of your Personal Data, including where your Personal Data is processed for direct marketing purposes. If you no longer want to receive certain communications from us via email, simply click the unsubscription link in any of our emails.
6. Right to data portability
Where you have provided your data directly to us and where the processing is carried out by automated means and based on your consent or the performance of a contract between you and us, you have the right to receive the Personal Data processed about you in a structured, commonly used and machine-readable format, and request portability of your Personal Data.
Arkan Al-Tadrib platform may contain links to sites operated by third parties whose policies regarding the handling of information may differ from ours. These websites and platforms have separate and independent privacy or data policies, privacy statements, notices and terms of use, which we recommend you read carefully. In addition, you may encounter third party applications that interact with our services.
We do not knowingly collect or solicit Personal Data from anyone under the age of 16.
In the event we learn that we have collected Personal Data from a child under the age of 16 without verification of parental consent, steps will be taken promptly to remove that information. If you believe that we have or may have information from or about a child under 16 years of age, please contact our support.
We reserve the right to modify and update this Privacy Policy from time to time. We will bring these changes to your attention should they be indicative of a fundamental change to the processing or be relevant to the nature of the processing or be relevant to you and impact your data protection rights.
We retain your Personal Data for as long as is required to fulfil the activities set out in this Privacy Policy, for as long as otherwise communicated to you or for as long as is permitted by applicable law.